Return On Investment - Soft Skill Measurements

Measuring the impact and effectiveness of training can be difficult if there is not a direct tangible output.

Here are some potential "SOFT SKILL" areas measurements/results that you can look for.


  • Successful completion of projects
  • Number of promotions
  • Retention of staff rates
  • Number of suggestions put forward
  • Number of suggestions implemented
  • Number of pay increases
  • Increases in department effectiveness
  • Incentive bonus achieved
  • Number of training programmes attended
  • Performance appraisal ratings
  • Efficiency of systems and procedures
  • Alignment of measures with management