Hospitality & catering

Helping hospitality teams master service techniques and improve their efficiency.

Delivering a great experience is at the heart of any successful catering business – and your people make that experience.

Despite recent downturns in the national economy, hospitality and catering continue to grow, however it is becoming an increasingly competitive business environment, organisations need to work even harder to retain customers and win new ones – but it is often stated by consumers that the service skills and levels of service do not match their expectations. This can be identified in both the commercial and industrial provision.

Often in the past many organisations have existed with low skill levels and high rates of staff turnover, believing this to be inevitable. Any shortfall in skills could be bought in, at a premium, by attracting talent from the competition. Those with a more enlightened view structured training, developed individuals, maintained good staff retention and realised above average growth.

The sector remains open to both large and small operators, exploiting niches or developing recognisable brands. Whatever the size of operation, style of service or target market delivering great service remains paramount.

We can tailor training to your exacting requirements, across departments to match your core service goals, from induction training through to team leading and management, offering a structured approach to skills development and retention.

Amongst the many topics we can help with are:

  • Introduction to Hospitality
  • Licensing
  • Food Safety
  • Food Allergen Awareness
  • HACCP
  • Nutrition
  • Food Preparation
  • Customer Service
  • Team Leading
  • Management

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